Mission Statement

The following is the mission of the knowledgeable and quality-oriented people of Oliver H. Van Horn Co., LLC: To perpetuate a profitable business, founded upon a commitment to the customer; to creatively provide timely, engineered and error free service and quality products at a fair price. It is further our objective to improve the profitability of our customers through our continuing efforts to lower their costs through product innovation and cost cutting procedures


Marketing Philosophy

Unlike other distributors who have one large location to service a large geographical area, Oliver H. Van Horn Company has eight locations to service our territory. This allows for a marketing philosophy which by its very nature encourages local availability of stock and service. There are other distributors who are larger, but their reaction time is also longer.

Our mission is to put critical inventory items into the hands of our customers with a velocity unmatched by our competition. Further, our "value added" concept attempts to lower customer costs through product innovation and cost cutting procedures. Our customers' profitability is one of our key concerns.


Improvement of Customer's Profitability

Central to the mission of Oliver H. Van Horn Company, LLC is to improve our customers' profitability. We do this through the use of various cost savings techniques such as EDI, XML, Consigned Stock, Vendor Reduction Programs, Contract Pricing, Engineered Products and Quality Programs. At Oliver H. Van Horn Company, the profitability of our customers is a key concern.


We have reduced our customers' cost in the following ways:
• Improved product performance
• Decreased product cost
• Production & manufacturing process improvements
• Reduced transaction cost
• Reduced inventory and carrying cost


Some of the ways we have reduced soft cost is through:
• Toolcrib Management
• Automatic Tool Dispenser
• Consigned Stock

Let us show you how we can lower your costs - it is not just for the large national customer.

Partnership

As a financially stable, computer literate supplier, Oliver H. Van Horn Company has been partners with many customers who have embarked on a proactive partnership with Oliver H. Van Horn Co., LLC. The success of the partnership is centered chiefly around the willingness and ability of the distributor to service the needs of the customer. With the strategic locations of our branches and the wealth of our experience, Oliver H. Van Horn Company, LLC is your best partner.
We are experts at tool room management, which uses proven cost controls resulting in significant cost savings. At some customers, we have reduced vendors from thousands to less than 30, and reduced costs over 30%.


Quality

The quality system established at Oliver H. Van Horn Company has been specifically designed to meet the requirements of ISO 9002/Q92 Quality System Standard

Oliver H. Van Horn Company will provide its customers with products of the highest quality through careful selection, planning, and partnering with its manufacturers

Oliver H. Van Horn Company will continue to strive to provide innovative products and services to the industry. We are committed to continually improve all services and products and to maintain our position as the leader in Industrial Distribution. We are committed to the principle of Continuous Quality Improvement, customer driven service, product quality, on-time delivery and employee involvement in every step of the Quality System. Your confidence in Oliver H. Van Horn Company will never be abused


Seminars

As a result of the experience and knowledge of our employee, Oliver H. Van Horn Company has successfully presented numerous educational training seminars to our customer base. These training seminars include such topics as machine tools, abrasives for a changing market, structural adhesives, tapes and CAM systems. Oliver H. Van Horn Company is committed to this form of education to help you "work smarter"

Service

Each branch of Oliver H. Van Horn Company is committed to immediate serviceability.